While testing the SharePoint 2010 Upgrade on several of our internal environments and in preparation of upgrades some of our clients, we have been actively testing sites for potential upgrade failures. One of the items causing post upgrade headaches are the application templates available for SharePoint Services 3.0/SharePoint 2007. Many small and mid-size organizations took advantage of these templates due to their quick deployment and ease of use. Most contained specialized Content Types, Designer Workflows and custom lists that could be easily modified to fit a wide range of business processes or functions. While upgrading these templates appears to occur without issue, as the sites still render in the new SharePoint 2010 environment, there are some features that do not upgrade cleanly. Fox example, some sites have custom xaml based web parts that provide dashboard functionality such as the Service Rep Manager Dashboard in the Help Desk Site. On this page, the Priority graph web part and Average. Resolution Time web parts are broken. More concerning, are sites using the Knowledge Base Article and related content types. For Sites such as the Help Desk site, Call center and Knowledgebase Wiki Templates, the Knowledgebase Document Library is unusabl. New Wiki items cannot be added to the Knowledgebase list via the New Form and existing Wiki items cannot be viewed via the Display Form . Make sure that you have a plan in place if you are currently using any of the templates. Recreating the Knowledgebase functionality and non-functional web parts manually on the newly upgraded SharePoint 2010 environment may be time consuming but it may be the only option for some companies who are unable or unwilling to wait for the issue to be corrected before upgrading. The SharePoint Team is working on a patch that is expected to fix the Knowledge Base Article Content Type issue sometime in the Late August/Early September timeframe.
