Pinnacle Partners provides comprehensive desktop management services that are designed to meet the scalable needs of clients from the simple to the highly complex environments. We support PCs, laptops, mobile and thin computing devices, and provide all associated support services such as managing distributed servers and printers. Our end-to-end service provides full life cycle management from procurement to retirement, including infrastructure technology, software and support for all end user devices. Client’s can take advantage of the full suite of managed services or benefit from individual services depending on their needs.

Help Desk Services

At Pinnacle Partners, we believe that three components are critical to the success of any Service desk - the right people, process-driven methodologies, and effective tools. We recruit, train, and retain the industry's best support professionals. As part of the recruiting process, we look for candidates with a natural capacity for exceptional service - we firmly believe that technical skills can be taught but inherent customer service skills cannot. Our proven process, along with our continuous process improvement measures, ensures that our analysts deliver consistent, exceptional service to support your business objectives.

Full Desktop and Network Management Services

Keeping your desktops up-to-date and protected, from product acquisition to disposal, Pinnacle Partners technicians can support the entire life-cycle of your IT assets, providing customized desktop services based on the nuances of your environment and the technical capabilities of your end users.  Pinnacle has proven experience designing, implementing, supporting and managing on-site, as well as, help desk and remote desktop support operations.