Pinnacle Services

Help Desk Services

Help Desk Services

At Pinnacle Partners, we believe that three components are critical to the success of any Service desk - the right people, process-driven methodologies, and effective tools. We recruit, train, and retain the industry's best support professionals. As part of the recruiting process, we look for candidates with a natural capacity for exceptional service - we firmly believe that technical skills can be taught but inherent customer service skills cannot. Our proven process, along with our continuous process improvement measures, ensures that our analysts deliver consistent, exceptional service to support your business objectives.

Desktop Management Services

Pinnacle Partners provides comprehensive desktop management services that are designed to meet the scalable needs of clients from the simple to the highly complex environments. We support PCs, laptops, mobile and thin computing devices, and provide all associated support services such as managing distributed servers and printers. Our end-to-end service provides full life cycle management from procurement to retirement, including infrastructure technology, software and support for all end user devices. Client’s can take advantage of the full suite of managed services or benefit from individual services depending on their needs.

Network Management Services

Pinnacle Partners maintenance provides ongoing and immediate technical support for your computer network, systematically managed by our certified IT professionals and support staff. Pinnacle Partners’ support professionals not only take care of your company's technology on a regular basis, but also implement and maintain the strategic technology plan for your company based on your business goals and budget. The end result of a computer maintenance plan is an office that is happy and productive with a budget line item that is predictable. Plans are customized to your company's budget, computer usage levels, number of computers, servers, how you adopt technology, and how involved you want to be with your network and budget.

Infrastructure Support Services

Full Desktop and Network Management Services

Keeping your desktops up-to-date and protected, from product acquisition to disposal, Pinnacle Partners technicians can support the entire life-cycle of your IT assets, providing customized desktop services based on the nuances of your environment and the technical capabilities of your end users. Pinnacle has proven experience designing, implementing, supporting and managing on-site, as well as, help desk and remote desktop support operations.

Licensing Consulting Services

Full Licensing Solutions

Pinnacle Partners is focused on bringing value to our small, medium and enterprise customers through proper software licensing and proactive account management. Our expertise, consultative approach, and commitment to customer satisfaction are resources that your company can’t afford to pass up.

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